Be a pro

There's nothing like good customer service. I even think it's worth paying a little more for great service. In the world of the performing musician, good customer service is contained in being professional. And by professional I don't mean making a living at it. I don't mean any particular level of technical prowess on your instrument. I mean common courtesy. I mean doing what you say you will do. I mean not behaving like a dumbass. One definition from Merriam-Webster: following a line of conduct as though it were a profession.


For the second time this year Strange Land ventured south of the border to Illinois. We played on the north side of Chicago at the Redline Tap. Cool place, good food. Big thanks to Progulus listeners Iceman and Falcon and their friends and family for coming out. 


For the second time this year, a show in Illinois was partly hosed because other bands didn't show up. Click here for the scoop on the previous show. This time there were five bands booked. One cancelled a few weeks before the show. Two more were total no-shows. No call, no excuse, nothing. We were expecting to play a 30 minute set. We played for an hour. The other band that did show, Seeking, was cool. Glad to meet them.


But what kind of a moron do you have to be to just bail on a show with no notice? I've seen other examples of not being pro. Chewing out the sound guy. Wrecking the venues property. Being rude to the other bands and to the staff. Getting drunk and making a fool of yourself. Sorry, but acting like a "rock star" doesn't make you one. I know I'm weird but I've never thought it was cool to behave like a typical rock star. The closest I think you can be to getting away with it is when you actually are a rock star with millions of dollars and a team of lawyers. Even then, I'll still think you're an ass and your behavior isn't cool. You'll just be better equipped to not care and get away with it. 


We are probably the most punctual band in the state of Wisconsin. I feel bad if I show up five minutes late. We treat the sound guy with respect. We thank the venue and the other bands we play with. We thank the people who came to see us. That's pro, and that earns us the respect of venues, sound guys, bands and fans. That gets people to buy cds. That gets us invited back to the venue. That gets us invited to open for national acts. That gets other bands to trade shows with us.  And that is why we are entering out 11th year as a band. One measure of success in my mind is survival. We've made it 11 years, 3 albums, and dozens of shows because we've outlasted so many other bands. One of the biggest keys to our survival is our commitment to being pro. 

That is why I do this.

Strange Land had a show last Friday at a place that shall remain nameless here. I am the diplomat of the band after all, not that you can't all go to the web and find out where it was. It was out first show at this venue and our first within about 70 miles of this place. I thought we made this clear to the venue. We're interested in expanding our territory and reaching new people. Details were sketchy about the show until a few days before. Then, it looked like we were on a bill with five other bands. The whole show started at 6, we were told to be there no later than 10. Ok... looks like we're last. No biggie, with 5 other bands there should be a decent number of people hanging around.

Ah, but it's never that easy. From 6-10 it was an all ages show. We were indeed last and the band that was supposed to be before us didn't show. I thought, fine, we'll go on around 10:30 then. Promptly at 10 all the under 21 people were booted out. The band in stage at the time finished their set with a pretty good crowd still there. But for some reason the venue made us wait until 11 to start. In that time almost everyone left while the cover band got started upstairs (don't even get me started on cover bands. I'll lose my diplomatic immunity). Since the band we we're booked with didn't show none of their people were there. So most of the night we had five people. We managed to snag a few others in passing from upstairs. Add to that, the sound guy was pulling double duty due to an emergency. He was running up and down the stairs doing sound on both stages. He loved us though. Sound guys seem to like us because we don't sound like every other band they have to sit through. At one point Brad's vocal mic behind the drum kit was feeding back and he just unplugged it. We didn't have Brad singing for most of the night. Such is the nature of live shows. Shit goes wrong and you either roll with it or you collapse.

All that said, this was one of the best shows we've had in a while. We played well. We had fun on stage. And the crowd that was there was engaged. I have so much fun when I can interact with people from the stage. We cracked jokes. I got everyone to introduce themselves. We laughed. I may take my music seriously, but I don't take myself seriously. It wasn't my show. It wasn't Strange Land's show. It was our show, band and audience together.

I've played a lot of shows for many different kinds of crowds. I'll take small and enthusiastic over large and indifferent any day. I'm they guy in the band who isn't gung ho to play out. I prefer writing and recording. But for shows like this I will always come out and I will enjoy playing on stage. All I need to do to be successful is reach one person. To make one person laugh. To know that one person understands what I'm trying to do. For one person to feel like I understand them because of a song we wrote. We got lucky, we reached more than one last week. And that is why I do this.

Special thanks to Progulites Iceman and Falcon for coming out. It's cool to meet hardcore prog fans and to put faces and real names to the chat board nicknames.